Jordan Hendler began a career in the collision industry in 1998 as an administrative assistant for Concepts, Inc., which was the administrator for a national collision tradeshow, Collision Concepts. Shortly thereafter, Concepts, Inc. became the administrative support for the national collision association Society of Collision Repair Specialists (SCRS). Also working with the National Auto Body Council and Collision Industry Conference (CIC), Jordan has gained insight into collision repair markets and trends across the United States.
Currently, Ms. Hendler serves as the executive director for the Washington Metropolitan Auto Body Association (WMABA). WMABA has a forty year history of tackling collision repairer issues both locally and at the national level, as well as publishing the Hammer & Dolly magazine. Jordan participates in national industry forums such as SCRS and CIC, in addition to local government and legislative meetings to affect positive change for collision repairers.
Recent Posts from Executive Director
Darwin’s Theory of Evolution: Darwinism is a theory of biological evolution developed by the English naturalist Charles Darwin (1809–1882) and others, stating that all species of organisms arise and develop through the natural selection of small, inherited variations...read more
Whoever said “summertime and the livin’ is easy”, has never been in collision repairer. Okay, Ella Fitzgerald clearly didn’t fix cars. Start of Summertime I’m going in two directions this month: Number one, we just had a fantastic, fabulous Golf Outing. It was the one...read more
With our golf outing coming up only a week away at the time of this writing, it always gives me pause at how grateful WMABA is to our sponsors who not only support our association, show up for the fun, but also show up – sleeves rolled up - for a lot of other good...read more
There are a couple things I wanted to make sure you had a chance to know and review from the Mike Anderson meeting (you were likely not in attendance for) and need to check out: Everyone should have a succession plan. He suggested that we have a future WMABA Meeting...read more
The broken record just keeps playing along… As you can see by the Part 2 of the sections you responded to about marketplace and daily business practices, it’s more of the same. While that can make you feel down, understand that it’s helpful to know you are definitely...read more
I’ve heard it all, people. The entire span from “Ya!” to “BODYSHOP!” to “Thank you for calling ABC Collision Repair, this is Susan, how may I help you today?”; it’s all over the board. Really, I think it is a measure of personal respect, the manner in which you answer...read more
The New Year always gives heed to trying to invoke change; resolving to change something in our lives for the better. What is it about your business that you want to see change take place in 2015? How could WMABA be the vehicle to make that happen? By answering those...read more
Labor Rate of Return on Investment - This article will drip with sarcasm. My catchy “Wheel of Fortune”-like slogan is a play on our Labor involved, and the return we all get for the Investment. At the time of this writing, our office is calling individual shops...read more
Our industry is the most unforgiving cutthroat business to be in. People who go the extra distance to involve themselves with WMABA all seem ingrained with the same similar fundamental belief in trying to affect some kind of change. I grew up hearing the phrase, “you...read more
I was recently honored and humbled to receive the Most Influential Women’s Award from the Women’s Industry Network in San Diego, California. For the first time, I attended the WIN annual conference where the award ceremony was held. Anyone who knows me knows that I’m...read more