Collision P.R.E.P.


Collision P.R.E.P. Professional Repairer Education Program


Held at the NORTHEAST® Tradeshow March 15-17, 2019
(Show Registration is Required to Gain Entrance to Attend Education; Have the first 8 digits of your Badge ID ready!)


2019 Schedule:

On site price for full series pass will be $325 and individual classes will have an additional $10 fee each. Save money and register today!
*Schedule subject to change. Refunds will not be issued.

REGISTER NOW!


FRIDAY, March 15


3:00p | Room TBA
Expand Your Customer Base – Reach More Online Collision Repair Customers [Brent Betts, AP Media]

Learn successful tactics to reach today’s online consumers. If you’re interested in creating more customer opportunities for your shop, you won’t want to miss this informative session that covers various strategies you’ll be able to put to use in your business. We will share relevant facts and figures, consumer research, case studies, and workshop questionnaires to assess your current digital marketing presence. In addition, we’ll explore various platforms including what makes a website successful, Google and Search Engine Marketing, Google business listings, leads and conversion tracking, social media, and the impact of online video. After attending this session, you’ll take away a greater understanding of the digital marketing space, be able to assess your current website for improvements, and take new marketing ideas back to your shop that will positively impact your business.

5:00p | Room TBA
Business Data, Knowing Your Unknowns [Craig Seelinger | Vision+ Program Manager, BASF]

This session will discuss and share unique ways you should be looking at business data compared to the published national reports, which often don’t apply to what is happening in your local market. With the increased pressures from insurers to increase performance, it is imperative to have a more in-depth understanding of your numbers. We will discuss some common business KPI’s in an enhanced way that provides a more accurate analysis and specific areas for improvement. Attendees will leave with a better understanding of the importance of knowing their unknowns and how it can impact their business, how the “unknows” can be used in making business decision on selecting a DRP or even which OE certifications are right for them, and see examples of meaningful data that will help employees see the impact their job has on the overall business.

7:00p | Room TBA
*NEW* Scanning Best Practices [Mike Anderson, Collision Advice]

In this session Mike Anderson of Collision Advice will share with the attendees insights in regards to scanning. Topics will include but are not limited to the following:
• What are shops getting paid for Scanning
• What is or should be Included versus Not Included
• Overcoming common objections from Third Party Payers
• …And much more!
Join Mike Anderson as he introduces his brand new class here at the NE Trade Show

REGISTER NOW!


SATURDAY, March 16


10:00a | Room TBA

Option 1) OEM Repair Methods and Advanced Technologies [Dave Gruskos, Reliable Automotive Equipment]

Description coming soon!

10:00a | Room TBA

Option 2) Vehicle Electronics: The facts, the fiction and the future [Frank Terlep, asTech]

Description coming soon!

10:00a | Room TBA

Option 3) Write it Right, with Life Nuggets to Live By [Mike Anderson, Collision Advice]

You know that writing an estimate right and documentation is important for conducting business in today’s world of repairing properly, but how do you build it and use it? Understanding what motivates people, Mike will characterize how to stay uplifted while navigating the issues of our industry. You will leave this presentation feeling invigorated!


12:30p | Room TBA
OEM Repair Panel: The Changing Landscape in Certified Repair, and Understanding the OEM Repair Procedures

[Panelists: TBA soon!]

Navigating the changing tide of certifications for a modern collision repair facility will be discussed by multiple OEM representatives and leading repairers, covering the ins and outs of getting started, knowing how to document proper procedures, dealing with market issues, and creating a culture of education. Giving you insight about vehicle repair trends and evolutions, this panel will dive into expectations of repairers and the future they will have with highly sophisticated vehicle repair processes. Getting this valuable information gives you a better position to acquire certification and how to be more successful in that investment.


3:00p | Room TBA

Option 1) Building the Bulletproof File: Documentation for Repair and Reducing Liabilities [Mark Olson, VECO Experts]

Giving insight to liability, he will show you how to make a Bulletproof File that includes all necessary documentation and ability to research past repairs. Mark will also feature how to improve process and culture over time, and stressing the importance of OEM procedures.

3:00p | Room TBA

Option 2) The Estimate Toolbox: Using FREE Resources to complete an accurate vehicle damage repair plan [Danny Gredinberg, Database Enhancement Gateway]

How to Document your estimate, while utilizing free resources available. Understanding what the Database Enhancement Gateway (DEG) is and how to use it for added value to your repair facility.

3:00p | Room TBA

Option 3) Safety System Alignment: A New Focus on Body Shop Profitability [Paul Stern, LIftNow Automotive Equipment]

This seminar will discuss the evolution of advanced driver assist systems (ADAS), such as lane departure and adaptive cruise control and the importance of calibrating and resetting these systems post-collision. The seminar also discusses the profitability that body shops can enjoy from participating and specializing in these new industry trends, as well has how to navigate challenging insurance company dynamics to get paid for their services..The attendee will leave with an understanding of the history, evolution, and future of advanced driver assist systems. The attendee will understand the importance and nuances of properly recalibrating these systems in order to restore the fully safety functionality to the vehicle’s pre-collision condition. The attendee will gain new insights and strategies on how they can profit from performing these new and critical procedures, and how to educate insurance companies on the importance of this new technology to ultimately get paid.


5:00p | Room TBA
Repairer to Repairer: Realities of Structural Repair and Tooling [K. Michael Bradshaw, K&M Collision]

Description coming soon!

REGISTER NOW!


SUNDAY, March 17


10:00a | Room TBA

Option 1) Scanning and Calibration – Getting it right for successful ADAS Diagnostics [Chuck Olson, AirPro Diagnostics]

Getting it right for successful ADAS calibrations: Identifying the repairs needed upfront, Completing the repairs to specifications, and Using the correct tools for the Job.

10:00a | Room TBA

Option 2) Damage Assessment Documentation: Key Steps for Maximum Reimbursement [John Shoemaker | Business Development Manager, BASF]

This session covers step by step documentation tips to gain maximum reimbursement on scanning, associated/related damage, measuring and structure repair time, adhesives and corrosion protection, mechanical repairs, interior paint, tire documentation requirements, and refinish operations such as; four-stage paint. Using OEM position papers/repair procedures, recognized SOP’s from 3M, information from DEG inquiries and missed operations identified in the SCRS Guide to Complete Repair Planning and other resources, attendees will see how to use estimate lines, line notes and photos to effectively document their repair process. The attendee will understand how to answer questions before they are asked by utilizing an estimate line, estimate line note and photos to clearly define their repair process and why the task needs to be performed, how to itemize specific products used during the course of repair aligned with the documentation necessary to gain reimbursemen, and understand the value of clear photos to help describe the repair required and how multiple angles of a repair could validate labor hours.

10:00a | Room TBA

Option 3) Expand Your Customer Base – Reach More Online Collision Repair Customers [Brent Betts, AP Media]

Learn successful tactics to reach today’s online consumers. If you’re interested in creating more customer opportunities for your shop, you won’t want to miss this informative session that covers various strategies you’ll be able to put to use in your business. We will share relevant facts and figures, consumer research, case studies, and workshop questionnaires to assess your current digital marketing presence. In addition, we’ll explore various platforms including what makes a website successful, Google and Search Engine Marketing, Google business listings, leads and conversion tracking, social media, and the impact of online video. After attending this session, you’ll take away a greater understanding of the digital marketing space, be able to assess your current website for improvements, and take new marketing ideas back to your shop that will positively impact your business.


12:30p | Room TBA

Option 1) Embracing the Post-Repair Inspection [TBA]

Description coming soon!

12:30p | Room TBA

Option 2) Not Included Operations – Commonly Missed Items in Estimating [Danny Gredinberg, Database Enhancement Gateway]

Description coming soon!

12:30p | Room TBA

Option 3) You Schedule How? [Charlie Whitaker, Akzo Nobel]

As part of a KPI review as a shop Owner or Manager have you ever been told that YOUR “Severity” is too high? Have you been told that your “Business Partner” may reconsider your relationship unless you reduce “Severity” to align with their purported value? Do you understand “Severity” and what part, if any of it, is really under your control? To truly understand this metric, we will dive into where it comes from and the factors that give it credibility – or not!

REGISTER NOW!


On site price for full series pass will be $325 and individual classes will have an additional $10 fee each. Save money and register today!
*Schedule subject to change. Refunds will not be issued.

2018 Schedule for Information Purposes:


FRIDAY, March 16


2:00p | Upstairs Press Room (main level)
The Estimate Toolbox: Using FREE Resources to complete an accurate vehicle damage repair plan [Danny Gredinberg, Database Enhancement Gateway]

How to Document your estimate, while utilizing free resources available. Understanding what the Database Enhancement Gateway (DEG) is and how to use it for added value to your repair facility.

5:00p | NORTHEAST Room A (main level)
Riveting and Bonding, and Other Repair Operations and Procedures [Dave Gruskos, Reliable Automotive Equipment]

Knowing the “why” behind the OEM  procedures in place, this in-depth seminar will give insight into properly tooling and educating  technicians for identifying and understanding the operations and procedures utilized on today’s advanced vehicles.

7:00p | PREP Room 1 (Pavilion level)
Write it Right, with Life Nuggets to Live By [Mike Anderson, Collision Advice]

You know that writing an estimate right and documentation is important for conducting business in today’s world of repairing properly, but how do you build it and use it? Understanding what motivates people, Mike will characterize how to stay uplifted while navigating the issues of our industry. You will leave this presentation feeling invigorated!


SATURDAY, March 17


10:00a | PREP Room 2 (Pavilion level)
OEM Repair Panel: Becoming a Certified Repairer and understanding the OEM Repair Procedures

[Panelists: Dave Gruskos, Reliable Automotive Equipment; Aaron Clark, Assured Performance Network; Larry Montanez, P&L Consultants; Barry Dorn, Dorn’s Body & Paint; Bill Hawkins, BMW of Annapolis; Mark Allen, Audi USA; Moderator: Gary Wano, Jr, GW & Son Auto Body]

Navigating certification for a modern collision repair facility will be discussed by multiple industry experts and leading repairers, covering the ins and outs of getting started, knowing how to document proper procedures, dealing with market issues, and creating a culture of education. Designed to give you insight about vehicle repair trends and evolutions, this panel will dive into expectations of repairers and the future they will have with highly sophisticated vehicle repair processes. Getting this valuable information gives you a better position to acquire certification and how to be more successful in that investment.


12:30p | PREP Room 1 (Pavilion level)

Option 1) Write it Right, with Life Nuggets to Live By [Mike Anderson, Collision Advice]

You know that writing an estimate right and documentation is important for conducting business in today’s world of repairing properly, but how do you build it and use it? Understanding what motivates people, Mike will characterize how to stay uplifted while navigating the issues of our industry. You will leave this presentation feeling invigorated!

12:30p | PREP Room 2 (Pavilion level)

Option 2) Structural Repair Methods – Critical in Today’s Vehicles with Advanced Technologies [Ron Reichen, Precision Body and Paint]

What makes a repair operation structural and how do you identify it? Understand the why and how behind properly identifying structural components and the associated non-included repair operations. Attendees will be provided a real world walk through of a complex structural repair process, outlining how to properly utilize advanced equipment, materials and repair techniques.

12:30p | PREP Room 3 (Pavilion level)

Option 3) Developing and Delivering Effective Written and Verbal Negotiation Practices [Keith Manich, ATI]

Identifying the skill sets required to prepare for and deliver effective communication with third party payers, vendors and vehicle owners. This is an opportunity to look at the soft skills that are the most important in communicating effectively in today’s collision repair environment. Included are the process of gathering, writing and communicating using  detailed documentation and manufacturer recognized procedures.


3:00p | PREP Room 1 (Pavilion level)

Option 1) Severity Doesn’t Matter and How to Manage Insurer Expectations [Tim Ronak, AkzoNobel Coatings]

As part of a KPI review as a shop Owner or Manager have you ever been told that YOUR “Severity” is too high? Have you been told that your “Business Partner” may reconsider your relationship unless you reduce “Severity” to align with their purported value? Do you understand “Severity” and what part, if any of it, is really under your control? To truly understand this metric, we will dive into where it comes from and the factors that give it credibility – or not!

3:00p | PREP Room 2 (Pavilion level)

Option 2) Diagnostics, Calibrations and Programming: Understanding Shop Liability in this new Era and How to CYA!

[Panelists: Chuck Olsen, AirPro Diagnostics; Aaron Clark, Assured Performance Network; Paul Sgro, Lee’s Garage; Larry Montanez, P&L Consultants; Greg Potter, Equipment and Tool Institute; Bobby Gruszczynski, VW/Audi America; Moderated by: Michael Quinn, AirPro Diagnostics]

What does it mean to do system checks, scans and recalibrations? How do you know the differences between OEM repair procedures and position statements? Understanding documentation for getting payment for scans, and more than reading and clearing codes. What tools meet the minimum requirements and when is it appropriate to sublet?

3:00p | PREP Room 3 (Pavilion level)

Option 3) Three Keys To Receiving Proper Compensation For A Proper Repair What To Do When They Say NO: Education, Documentation and Collaboration [John Niechwiadowicz, QLC, Inc. and Jerry McNee, Ultimate Collision Repair]

What To Do When They Say NO: Education, Documentation and Collaboration: “Three Keys” is about uniting vehicle owners and insurance companies with your team to achieve a proper repair… and be properly compensated for doing so. Discussion components include: The Powerful Resources At Your Disposal; Educating your customers; Persuasive Communication. We’ll discuss a pragmatic approach to building consensus that will result in a safer, streamlined, properly compensated repair following OEM guidelines with less hassle and stress. 


5:00p | NORTHEAST Room A (main level)
Anatomy of a Lawsuit – Crash Testing for Evidence [Todd Tracy, The Tracy Law Firm]

Come hear the dynamic Todd Tracy share the evolution of the Tracy Law Firm’s litigation win against John Eagle Collision, and how to protect your own repair shop from experiencing the same. Directives of shop liability avoidance, and specific examples are given to highlight areas you should address.


SUNDAY, March 18


10:00a | PREP Room 1 (Pavilion level)

Option 1) The Time is Now! An update on Scanning and Calibration [Jake Rodenroth, asTech]

This seminar will help the attendee understand from a process perspective the nuances of calibration and how to effectively repair plan around it. This session is suitable for all collision repair staff and will cover such topics as  identifying ADAS, repair procedures, customer interaction, insurer relations and authorizations. Attendees will walk away with exposure to OEM resources and training opportunities.

10:00a | PREP Room 2 (Pavilion level)

Option 2) Developing an Effective Digital Marketing Strategy that Will Grow Your Business [Lee Emmons, Brent Betts, AP Digital]

How to successfully reach today’s consumers online: Many shops are still not comfortable or successful in the digital marketing space. We’ll address how to overcome be successful with several different approaches, to gain understanding of opportunities today and impacting your shop’s future online. Also, how to identify the most effective platforms and how to gain confidence that you can grow your business with the right digital strategy.

10:00a | PREP Room 3 (Pavilion level)

Option 3) The Estimate Toolbox: Using FREE Resources to complete an accurate vehicle damage repair plan [Danny Gredinberg, Database Enhancement Gateway]

How to Document your estimate, while utilizing free resources available. Understanding what the Database Enhancement Gateway (DEG) is and how to use it for added value to your repair facility.


12:30p | PREP Room 1 (Pavilion level)

Option 1) Basics of Blueprinting [John Shoemaker, BASF]

Through this presentation the attendee will learn what tools are necessary to properly blueprint vehicle damage, how to properly identify vehicles, use proven photo documentation techniques, understand how to use various websites to research repair procedures, validate scan processes and documentation, determine associated damage, research and document refinish processes and properly document repairs required. Developing plans and processes will help to better use resources and improve touch and cycle time.

12:30p | PREP Room 2 (Pavilion level)

Option 2) Social Media Mania [Jim Saeli, Management Success]

This presentation is for shop owners that are tired of wasting time and money on ineffective internet advertisements, but would still like to see an increase in car count and internet exposure. This Training will show shop owners how to take the top business related social media sites like Yelp, Google + and Facebook and turn them into marketing powerhouses without paying those outrageous monthly fees. Negative customer reviews affecting your reputation online? This class will also address how to clean up that reputation and rebrand your business in a more positive light. Regardless of your level of expertise, this training will provide you with a complete understanding of how these sites work and teach you the necessary tools to get the most out your online presence. This will be a fun, informative and “hands on” interactive training with exercises.

12:30p | PREP Room 3 (Pavilion level)

Option 3) Safety Systems Alignment: A New Focus on Body Shop Profitability
[Michael Dercole, Hunter Engineering; Robert Barbieri, Hunter Engineering; Paul Stern, Liftnow Automotive Equipment]

This seminar will discuss the evolution of advanced driver assist systems (ADAS), such as lane departure and adaptive cruise control and the importance of calibrating and resetting these systems post-collision. The seminar also discusses the profitability that body shops can enjoy from participating and specializing in these new industry trends. Handout Book to Attendees!

REGISTER NOW!