Classes will be held on May 17 & 18, 2024.

The Greensboro Coliseum
1921 West Gate City Boulevard Greensboro
North Carolina 27403

Register Here

Stay tuned for class line up – coming soon!

*Schedule subject to change. Refunds will not be issued for no-show.

Our new MemberVault houses the following virtual classes, for purchase or for our Members to access (contact the office for the FREE promo code)


Differentiating Labor Rates Based on Certification, Skillset, Tooling and Training [Mark Olson]

Mechanical, structural, aluminum or certified repairs are all different categories of Labor Rates. Understanding what goes into establishing a rate and billing based on technicians and type of repair performed are all important distinctions for proper repair documentation. Get insight and deeper knowledge into the variable rates in today’s collision repairs.

Why Survey Responses – to Protect Shops – Should Never Include Agreement Rates [Tim Ronak, AkzoNobel Performance Coatings]

This course covers a variety of topics, including: – Why a retail door rate is so important – How to compute your own door rate – The credit card effect, and – Consequences of not having a door rate

Tackling Online Storefront Presence for the Collision Repair Business [Bill Enross, cPrax Marketing]

In this fast-moving presentation, we’ll talk about how to have an effective website that gets found locally and promotes your skillsets and/or certifications, and how to get good reviews or respond to negative reviews

Vehicle Diagnostics & Calibrations: Know what you know…but more importantly, what you don’t know

[Chuck Olson, SVP-Automotive Technology, Josh McFarlin, VP-Strategic Business Operations – AirPro Diagnostics]

Confucius said…to know what you know and what you do not know, that is true knowledge. John Locke said…no man’s knowledge can go beyond his experience. The presenters of this topic will illustrate and reinforce the importance of both statements relative to vehicle diagnostics and calibrations and the proliferation of Advanced Driver Assistance Systems (ADAS) in vehicles manufactured today. The amount of knowledge, information, and mis-information (or myth-information) on the subject is staggering. Collision repair owner/operators, management staff and technicians must either know and perform what is necessary and required for every manufacturer, every vehicle, every time (or utilize a service provider who does) which is a daunting and often misunderstood. This fact-based session will help to prepare shop owners, managers and technicians for success when encountering new vehicles and ensuring compliance to manufacturer specifications.

Utilizing the Vehicle Owner’s Manual to Educate Consumers and Insurers [Mike Anderson, Collision Advice; Danny Gredinberg, DEG]

Have you ever thought about reviewing the vehicle owner’s manual before writing an estimate or before processing the vehicle in your repair facility? In this course, Collision Advice shares with you some of the golden nuggets found within the owner’s manuals. Educate the vehicle owner as to why their vehicle may not be drivable or may need seat-belt inspection, OEM repair procedures, and more!

Positioning Your Business for Sustainability Among Constant Change [John Shoemaker, Business Development Manager, BASF]

Adapting to the ever-changing landscape of collision repair is a must to ensure lasting profitability. Exploring the ways that sustainability can be achieved, this session will dive into industry changes, how to be forward thinking, looking for constant improvement, embracing training, developing certifications and best practices. Emphasis will be given on damage appraisal documentation, validating processes through education, consistency and how to differentiate yourself. *This class is AMI accredited.

Documenting for Repair Process and Liability, and Building a Bulletproof File [Mark Olson, VECO Experts]

Giving insight to liability, Mark will show you how to make a Bulletproof File that includes all necessary documentation and ability to research past repairs. He will also feature how to improve process and culture over time, while stressing the importance of OEM procedures.