JHpic2013Jordan Hendler

Jordan Hendler began a career in the collision industry in 1998 as an administrative assistant for Concepts, Inc., which was the administrator for a national collision tradeshow, Collision Concepts. Shortly thereafter, Concepts, Inc. became the administrative support for the national collision association Society of Collision Repair Specialists (SCRS). Also working with the National Auto Body Council and Collision Industry Conference (CIC), Jordan has gained insight into collision repair markets and trends across the United States.

Currently, Ms. Hendler serves as the executive director for the Washington Metropolitan Auto Body Association (WMABA). WMABA has a forty year history of tackling collision repairer issues both locally and at the national level, as well as publishing the Hammer & Dolly magazine. Jordan participates in national industry forums such as SCRS and CIC, in addition to local government and legislative meetings to affect positive change for collision repairers.

Recent Posts from Executive Director

Dr. Mike was on the Mic!

  • April 1st, 2017


There are a couple things I wanted to make sure you had a chance to know and review from the Mike Anderson meeting (you were likely not in attendance for) and need to check […]

And the Survey Says…

  • March 1st, 2017

The broken record just keeps playing along… As you can see by the Part 2 of the sections you responded to about marketplace and daily business practices, it’s more of the same. While that […]

Ring, Ring, I’m talking to YOU!

  • June 1st, 2015

I’ve heard it all, people. The entire span from “Ya!” to “BODYSHOP!” to “Thank you for calling ABC Collision Repair, this is Susan, how may I help you today?”; it’s all over the board. […]

Another New Year – What’s Your Resolution?

  • December 31st, 2014

The New Year always gives heed to trying to invoke change; resolving to change something in our lives for the better. What is it about your business that you want to see change take […]

We’re Doing You the Favor

Labor Rate of Return on Investment – This article will drip with sarcasm. My catchy “Wheel of Fortune”-like slogan is a play on our Labor involved, and the return we all get for the Investment. […]

The importance of giving input

  • September 25th, 2014

Our industry is the most unforgiving cutthroat business to be in. People who go the extra distance to involve themselves with WMABA all seem ingrained with the same similar fundamental belief in trying to […]