Dr. Mike was on the Mic!

  There are a couple things I wanted to make sure you had a chance to know and review from the Mike Anderson meeting (you were likely not in attendance for) and need to check out: Everyone should have a succession plan. He suggested that we have a future WMABA...

And the Survey Says…

The broken record just keeps playing along… As you can see by the Part 2 of the sections you responded to about marketplace and daily business practices, it’s more of the same. While that can make you feel down, understand that it’s helpful to know you are definitely...

WMABA Testifies in Maryland Parts Bill Hearing

Yesterday WMABA testified on behalf of HB 1258.The bill is written to prohibit the use of aftermarket parts for the first two years of a vehicle’s life, as well as define certified aftermarket parts was heard in the House Economic Matters Committee. Executive...

Ring, Ring, I’m talking to YOU!

I’ve heard it all, people. The entire span from “Ya!” to “BODYSHOP!” to “Thank you for calling ABC Collision Repair, this is Susan, how may I help you today?”; it’s all over the board. Really, I think it is a measure of personal respect, the manner in which you answer...